Business Phones & VoIP
Fix dial tone, call quality, voicemail, forwarding and registration problems on VoIP desk phones and the RingCentral app.
9 Business Phones & VoIP articles
VoIP desk phone has no dial tone
No dial tone on your VoIP desk phone? Check power, the network cable, registration and your internet connection with these simple steps.
VoIP phone won’t register (shows “Unregistered” or “No service”)
Fix a VoIP desk phone that shows Unregistered, No service or a red line icon: check the network, restart, and know when the router is the cause.
One-way audio: I can hear them but they can’t hear me (or the reverse)
Fix one-way audio on VoIP calls: check mute and headset, test another phone, restart the router and look for firewall or SIP ALG issues.
Choppy, robotic or dropped VoIP calls: how to improve call quality
Choppy, robotic or dropped VoIP calls usually come from the network. Test your connection, use a cable, reduce heavy uploads and ask about QoS.
Set up and check your business voicemail
Set up your business voicemail greeting, check messages from your desk phone or app, and get voicemail sent to email.
Forward business calls to your cell phone
Forward business calls to your cell phone or ring your desk phone and mobile together, set after-hours rules and keep your business number private.
Keep your business number: how number porting works
Switching phone providers? Learn how number porting works, what you need to start, how long it can take and how to avoid delays.
Set up the RingCentral app on your computer or phone (softphone)
Install and sign in to the RingCentral app on your computer or phone, allow the microphone and notifications, and make a test call.
Connect a new VoIP desk phone
Connect a new VoIP desk phone: plug in the network cable, power it with PoE or an adapter, let it update and make a test call.