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Cell Phones

Phone won’t charge or charges slowly

iPhone or Android not charging? Try another cable and adapter, clean the charging port safely, restart, and check heat and battery settings.

Updated

Quick fix

Try a different cable, power adapter and wall outlet first. Then power the phone off and look in the charging port for lint. Restart the phone. Heat and battery-protection features can also pause charging on purpose.

Most charging problems are the cable, the adapter or lint packed into the port, not the phone.

Step by step

  1. Swap the cable and adapter

    Cables fail often, especially near the ends. Try a different cable and adapter that you know work, plugged into a wall outlet instead of a computer or power strip.

  2. Look in the charging port

    Power the phone off and shine a light into the port. Pocket lint gets packed in and stops the plug from seating. Gently loosen it with a wooden toothpick or a soft brush. Never use metal, liquids or compressed air jammed into the port.

  3. Restart the phone

    A software glitch can stop charging. Restart the phone, then plug it in again.

  4. Let it cool down

    Phones pause or slow charging when they’re hot. Take it out of the sun or a hot car, remove a thick case, and let it cool before charging.

  5. Check battery-protection features

    On iPhone, Optimized Battery Charging may hold the battery at 80% for a while and finish later. Many Android phones have similar battery-protection or adaptive charging options in Settings > Battery. This is normal.

  6. Try wireless charging

    If the phone supports wireless charging and it works on a pad but not the cable, the port may be damaged and needs repair.

  7. Get it checked

    If nothing works, or the battery is swollen, the phone gets very hot, or you see damage, stop charging it and have it inspected by the manufacturer or an authorized repair shop.

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