Updated
Quick fix
Check the modem’s lights, see whether every device is offline, then use your phone’s cellular data to check your provider’s outage page or app. If it’s an outage, report it and switch to a backup connection or forward your business calls.
Step by step
Is it every device?
If one computer is offline but others work, it’s that device. If everything is down, it’s the connection or the equipment.
Look at the modem
Most modems show a light for the internet or “online” status. A red, blinking or missing light usually means no connection from the provider.
Restart the equipment
Check your provider
On your cell phone (with Wi-Fi off), open your internet provider’s app or outage page, or call their support line.
Keep the business running
Use a phone hotspot for a computer or two, forward business calls to cell phones or use your phone provider’s mobile app, and post a note for customers if needed.
Plan for next time
An internet backup (a second line or wireless backup) can take over automatically during outages.